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Privacy Policy

Privacy Statement and Privacy Policy

At Quiltspace we understand the importance of protecting your privacy. This statement is designed to advise you how we use any of the personal information you share with us, via our website, or when you are a recipient of any products or services purchased from Quiltspace. Your continued use of this or any of our other websites acknowledges your consent to this Privacy Statement & Privacy Policy.

About us:

Quiltspace is the trading name of a business run by Claire Powell.   Quiltspace provides long arm quilting services to its customers through this website and other websites, including social media such as facebook and intstagram.  It also sells finished patchwork items, including quilts, fabric and haberdashery both online and in person.  It provides education and training through the provision of workshops, personal tuition and talks.

What Personal information we collect:

We collect your personal information when you enter your details on forms on our websites or when you contact us (in writing, by post, email, by posts and messages via our social media platforms, by telephone, or in person at tradeshows or networking events).

When you contact us via this website, by completing an enquiry, “contact us” form, or “sign up form” on our website, we may need to use your personal details to respond to your query or handle your sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email. In the case of an enquiry on behalf of a company we may collect your company’s name, your position; company address, company email address, and company telephone number.

Quiltspace collects your personal information:

  • directly from you when you complete a form on our website, email us or select the option to receive news, information and promotional marketing from us;
  • when you purchase a product or service which we provide together with third party businesses and the information is collected by the third party business
How long we keep your personal information:

We use your personal information only to send you the information you have requested from us. Unless you purchase a service or product from Quiltspace, or you indicated a desire to receive news or promotional information, your personal information will be deleted from our systems seven years after your enquiry.

Why we collect your personal information:
  • to fulfil your order and provide you with products and services that you may purchase or request from Quiltspace
  • to improve and develop our services
  • to meet our legal obligations
Sharing your personal information with third parties:

Your personal information is only used by Quiltspace for the purposes previously described above. We share your personal information with  third party business partners only where it is necessary to do so, for the purpose of providing the service or product you have enquired about or purchased from us.

We may share your personal information with certain authorities, including the law enforcement agencies, credit bureaus, fraud prevention agencies and select other entities, for:

  • prevention and detection of crime,
  • the prevention of fraud against  Quiltspace, third parties or customers,
  • to prevent money laundering,
  • for the purpose of legal proceedings

We do not pass on or sell your personal information to any other third party, for any reason whatsoever. We do not use automated call services and we do not record telephone calls for training, or other purposes.

In cases where your personal information has been provided to a third party as part of provision of a service or product purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

Security of your personal information:

Quiltspace is committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

Accuracy of your personal information:

Quiltspace will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise us of any changes to your information. Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.

Promotional email marketing:

Where you have indicated your preference to receive news or promotional email marketing, by checking the box on our web forms we will use only relevant personal information to contact you. We may communicate with you by email, post, telephone, text messaging and/or social media posts and messaging where you have provided consent to do so.

If you do not wish to receive promotional marketing emails from Quiltspace please use the unsubscribe feature on any promotional email, or send an email stating “please unsubscribe me” in the subject line, or use our “contact us” form to request that your contact details be removed from our database. Please note we will only retain your personal information where our legal or regulatory obligations require us to do so.

How to obtain a copy of your personal information:

If you would like to obtain details of your personal information held in our database and/or in hard copy, please contact us. We will require certain details to be able to locate your personal information which may include the dates and details of show visits, website visits, emails and the services or products you have received.

Transferring personal information outside of the UK:

Quiltspace does not transfer your personal information to third parties located outside the UK.

Data Controller:

Quiltspace is the data controller responsible for this website.

Third party websites:

Our website, emails and social media pages may contain links to websites operated by third parties. Quiltspace is not responsible for privacy statements, notices, policies, services offered, or other site content displayed on third party websites.

Cookies Policy:

 We may use ‘cookies’ to collect additional information about your visit to the Website.

Cookies

A cookie is a text file that a website transfers to your computer’s hard disk so that the website can remember who you are. Cookies only record those areas of a website that have been visited by your computer and for how long. This Website uses the following two types of cookies:Session Cookies – these are temporary cookies which remain on your computer until you leave the Website and allow you to carry information across pages of the Website without having to re-enter information. Persistent Cookies – these remain on your computer after you leave the Website.You have the ability to accept or decline cookies by modifying the setting in your browser. If you would like to do this, please see the help menu of your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled.

Changes to our Privacy Statement & and Privacy Policy:

We review this Privacy Statement & Privacy Policy on a regular basis and will display the current version on this webpage. The last update was: 9 March 2019

How to contact us:

If you have any questions about this Privacy Statement & Privacy Policy or how Quiltspace is using your personal information, please contact us here:

Quiltspace

Hawthorn Studios, Hollow Lane

Mendham

Suffolk IP20 0JP

Tel: 07708140756

Email: claire@quiltspace.cou.uk